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24/7 Accident  Assistance
Put our expertise to work for you. Here are a few of the most common questions we get asked and we are happy to answer any more you may have. Just fill out the 'Request information' tool on this page and we will get back to you. Better yet... Why don't you just stop by or give us a call, We would be happy to assist and advise you in making the best decision!
I have been in an accident. What do I do?
Stay Calm. Always call police if: Someone is hurt; You think any other driver may be guilty of a Criminal Code offense, such as drunk driving; There is significant property damage or the vehicle is not drivable. If safe to do so, remove your vehicle from the roadway. If possible, take photos of the accident scene and other involved parties information (DL#, Ins. info, plate # etc.). These photographs could become an important witness to what actually happened. Use the form provided here to record information regarding the accident. Call us at 519-763-4600 or 1-800 CARSTAR (1-800-227-7827) after hours. We can assist you with towing and a rental vehicle (if needed). Call your insurance representative.

Regardless of the circumstances of the accident, never admit fault for the accident, sign any documents regarding fault or promise to pay for the damages.

My insurance company says they warranty the repair. Is that true?
​Not necessarily. Most insurance companies offer a warranty if you go to a shop of their choice. However, some insurers will only warranty the repairs as long as you are insured with themAt CARSTAR we offer a lifetime warranty as long as you own your vehicle no matter who you are insured with. Oh, and in six time zones... That means no matter where you are in Canada you are covered!
Someone hit my car and caused minor damages and they want to pay for it, what should I do?  
If the person who hit you is a friend or someone you know , we can make arrangements for them to pay for your repair before your car comes in as well as arranging a car rental. If you do not know the other party and are comfortable with them offering to pay, be sure to get all their contact and insurance information anyway. However, keep in mind that you are doing them a favor. If there is any potential for hidden damages be sure they are aware and willing to pay for a possible increase in the repair. Also at the first hint of animosity, go through insurance. Allocating blame and responsibility is an everyday part of handling a collision claim and insurance companies are well equipped to handle those un-pleasantries, you should not have to.
Frequently Asked Questions